Summary
Operations consultant with ten years of fixing how small service businesses run. I take one broken process, such as scheduling, invoicing or hiring, and fix it properly in four weeks for a fixed price. Known for plans a team can actually follow and invoices that match the quote.
Experience
Founder and Operations Consultant
Bright Harbor Consulting, LLC · Alexandria, VA
2024 to present
- Built a solo practice to 14 recurring clients across dental, home-services and accounting firms in 24 months.
- Delivered 22 fixed-price process projects, every one inside four weeks.
- Cut proposal turnaround from one week to two days by moving intake, quotes and invoices to an AI-assisted workflow.
Operations Manager
Example Regional Services Group · Fairfax, VA
2020 to 2024
- Ran scheduling, billing and vendor operations for a 60-person service company.
- Rebuilt the invoicing process, reducing average days to payment from 41 to 19.
- Trained 6 new team leads on the weekly operations review.
Process Analyst
Example County Small Business Center · Northern Virginia
2018 to 2020
- Mapped and improved intake, scheduling and follow-up for 30 owner-run businesses.
- Requested by name by 5 business owners for repeat engagements.
Credentials
- Lean Six Sigma Green Belt
- Project management certification
- Small business advising program, 40 hours
- Data privacy and confidentiality training, current
Languages
EnglishFluent
UkrainianNative
RussianNative
Education
B.S., Business Administration
Example State University, 2017
Skills
Process mapping · Workflow design · Team training · Scheduling systems · Invoicing and collections · Vendor management